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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
300 ratings and 167 comments received in the last 90 days.
09 June 2025
Purchase expert was fine but the handover was the worst ever in over 35 years of buying cars every couple of years. No phone set up, no nav set up and being called
05 June 2025
Very smooth transaction, great communication from staff with a very friendly atmosphere.
05 June 2025
Grace and Chris were both knowledgeable, responsive and true to their word on every aspect of this sale.
04 June 2025
Derby was excellent with me, the whole process was faultless from first enquiry to collection of my new car
31 May 2025
See above
28 May 2025
I am pleased with the car , but it has taken me a few weeks to understand the dash board, I think BMW has gone to far with technology, the dash can be dangerous when driving, the older cars were easier to use.
28 May 2025
Made to feel welcome, treated with respect.
22 May 2025
When recieving the car they say they give me a good will of 150 due to the fact of my car delay due to a bmw update.
08 May 2025
Professional, polite and proactive.
07 May 2025
helpful polite staff, great knowledge and the coffee was nice
06 May 2025
Just excellent service from enquiry through to hand over.
06 May 2025
Handover was quick informative staff
06 May 2025
Thorough process from beginning to end
04 May 2025
Completely Satisfied. From the very first phone call to the final pickup of the Car, everything has been handled impeccably. Truly Professional Behaviour, Personable, Friendly with nothing too much to ask. Bradley Gregory is a credit to the Group.
04 May 2025
Smooth and looked after us
03 May 2025
Car was delivered immaculately and on time
01 May 2025
Everyone was welcoming and accommodating, explaining the different steps.
14 April 2025
I had a few teething issues with my new car and Shahin sorted them out
11 April 2025
Bradley was super friendly, polite and went above and beyond !
07 April 2025
Car delivered on time. Helpful staff
07 April 2025
I was made to feel very special.
07 April 2025
Everything went smoothly. I'm a little disappointed that my car does not have the heated steering wheel. I was told it would. I have mentioned this to dealership via email. Everyone was lovely, Govind kept me well informed and the car drives great.
05 April 2025
The car was ready when I arrived. The paperwork was quick and the explanation of the controls and setting up was great
03 April 2025
Lucy was a pleasure to meet. Is very likeable and knows her stuff around BMW cars.
03 April 2025
Satisfied and car arrived earlier than expected
03 April 2025
everything went smoothly
03 April 2025
Made it so much fun and made us feel really special.
03 April 2025
Very professional, knowledgeable and personable sales team
02 April 2025
Very satisfied Everything times to perfection
01 April 2025
Well planned and great customer service. Thank you.
29 March 2025
Lucy was great - very helpful and great service .
27 March 2025
Friendly service, clear discussion and good communication throughout
25 March 2025
Always excellent service.
21 March 2025
Joe Singh was one of the best sales people I have dealt with he made the process very easy and enjoyable .
11 June 2025
Cost effective service from a top brand
11 June 2025
Communication with the dealership is a1
11 June 2025
Lovely staff to deal with
10 June 2025
As above, plus very simple and relaxed service.
10 June 2025
Very happy
10 June 2025
Phoned me to ask if the car was onsite as they couldn't find it or the keys
10 June 2025
Carried out what I asked and kept me informed of progress.
10 June 2025
From handing the car over to collection, Vanessa was extremely helpful and kept me informed on progress and the advice provided was very helpful and thoughtful.
09 June 2025
No qualms with anything there
08 June 2025
All perfect
08 June 2025
Booked a MOT and service. Had to wait for MOT again as it was not done with service.
08 June 2025
Good visit all round.
07 June 2025
A re call job was completed on time including a high standard wash and valet
07 June 2025
Vanessa was excellent
06 June 2025
Polite and professional staff always happy to help.
05 June 2025
Staff friendly, wait for airbag replacement 2hrs as I could not get home, but coffee was provided.
03 June 2025
Fully
02 June 2025
Everything was OK until I arrived to pick the car up. I was expecting to be in and out in 5min max but I took 45 min. This isn't the first time that this has happened. When I receive a call telling me the car is ready for collection it should be.
02 June 2025
Efficient freindly staff.
02 June 2025
The negative experience with being charged twice for the works carried out.
01 June 2025
The recall job was done both quickly an I was well lookked after.Sarah on service reception was very helpful.
01 June 2025
Stratstone Derby did very well and all in a timely manner and they even cleaned my car.
01 June 2025
The young lady who looked after me was brilliant, very knowledgeable and friendly, she is a credit to the company .
01 June 2025
It was a very good service
29 May 2025
Courtesy car was welcome. Staff polite.
29 May 2025
Again service
28 May 2025
Service completed before booking time, phoned asap to advise available for pick up to 10 mins to get car back after walking into showroom
28 May 2025
Car couldn't be fixed due to the error being cleared, although the roadside recovery guy said it will happen again and my car wasn't cleaned even though you had it for over a week
27 May 2025
Good communication & efficient, friendly staff
27 May 2025
Not everything was sorted are was not told that not done
22 May 2025
I'm satisfied with the service provided
21 May 2025
Everything was great, as usual.
21 May 2025
All completed as specified
21 May 2025
Estimated time of collecting my car after repair was superb.
20 May 2025
Good service and communication
19 May 2025
Although the issue concerned was not resolved plans to review in the future discussed.
19 May 2025
There were oily marks on the armrest, the passenger seat and the drivers door panel. The invoice was omitted from the handover wallet. The dealer doesn't offer a taxi service into town resulting in an additional £10 cost for the local bus service.
18 May 2025
Brilliant throughout
18 May 2025
Car collected and dropped back as arranged . No issues very polite
18 May 2025
Good customer service
18 May 2025
They make you feel welcome and look after you as soon as you walk in
18 May 2025
Brake nipple left hand tight. Brake fluid loss resulting in car being off the road.
18 May 2025
Good price and nice clean car on collection
15 May 2025
Car booked in easily
14 May 2025
Met expectations
13 May 2025
Did everything I asked
10 May 2025
Time longer than expected
09 May 2025
As above
08 May 2025
Efficient with easy way to pay
07 May 2025
Very good
07 May 2025
As above, plus the car was not cleaned as thoroughly as experienced at the Nottingham branch.
04 May 2025
Service carried out efficiently and a visual check.
04 May 2025
My only disappointment was the £500 deposit I put down to secure the car was not pop back into my account straight away I seem to have had to chase it and still not received it.
03 May 2025
Promptly slgreeted by friendly professional staff on arrival. I was only booked in for an MOT and waited at the dealership. I was regularly updated on progress and offered refreshments.
02 May 2025
I found the staff to be welcoming, courteous and friendly. During my visit they made sure I was comfortable and offered me drinks. I was very grateful. They made the visit enjoyable. Special thanks to Kate on the service desk.
02 May 2025
As above
01 May 2025
Good service this time. Kate was excellent.
30 April 2025
Happy with customer service
29 April 2025
.
29 April 2025
Handled politely, efficiently and quickly
29 April 2025
Good communication, dedicated Service Manager. Repair carried out efficiently.
27 April 2025
After speaking to someone who has been at Stratstone for a long time I was able to get the car looked at immediately.
26 April 2025
Great service by all from start to finish at stratstone Derby. Nothing is to much trouble, always treated well here and welcoming. Thankyou
23 April 2025
Great customer service from beginning to end. Staff at Derby were very professional and friendly. Great communication and addressed any concerns we had with the car. Very happy with the service we received from BMW Derby, many thanks.
22 April 2025
The service it went in for was done and complimentary health checks and clean is cherry on top
22 April 2025
Very efficient and friendly.
21 April 2025
Completely satisfied.
21 April 2025
Two plus months from recall letter to appointment
21 April 2025
Very friendly,nice coffee
20 April 2025
Very satisfied
19 April 2025
Efficient
16 April 2025
Well informed on progress and completed in time
16 April 2025
Couldn't have asked for more from the team at Derby
16 April 2025
Speedy response, nice clean car on collection
16 April 2025
Waited for them to clean car but not cleaned properly
16 April 2025
Brilliant, apart from the fact one of my dust caps is now missing from a tyre they changed for me.
14 April 2025
Sarah kept me informed and helped me set up the BMWApp
14 April 2025
Seamless experience
13 April 2025
Service was very good
13 April 2025
Vanessa worked extremely hard to work with BMW UK and get my car repaired
11 April 2025
Chris was brilliant sorted everything quickly and competently
10 April 2025
Had service on my vehicle told the service advisor and sent email as they didn't fill out my tyre insurance form or book in me in for my MOT with a courtesy which again I put in an email and also verbally!
09 April 2025
Overall it was great, but not overly impressed that it was found necessary to disconnect my dashcam btw the washing stage and technician report - almost like there's something to hide. To discover it not reconnected afterwards is even worse!
09 April 2025
Sarah is alwsys attentive and consistent.
08 April 2025
You identified the tyre problems I didn't know about a d that could have saved my life.
08 April 2025
Again, professionally handled, polite and helpful staff who seem to have the kindness to keep customers happy.
07 April 2025
Good service
07 April 2025
Good communication and even cleaned my car following the repairs
07 April 2025
The service work could not be completed due to Motability scheme declining approval which was frustrating. I cannot fault Stratstone as Vanessa kept me up to date and was empathetic and explained the reasons why work had to be approved by Motability.
07 April 2025
Aiden in the service centre gave me fantastic service in identifying, booking me in and rectifying the problem within 24 hours.
07 April 2025
No issues except the very high price.
07 April 2025
I have given this answer because Stratstone is an excellent company to deal with.
06 April 2025
My problem was solved
06 April 2025
Smooth process and the car was ready to collect earlier than scheduled.
06 April 2025
Solved the issues with my i4 when I had battery and motor issues,gave me a car whilst work was carried out the only issues was the time it took but understand EV's need special conditions to work on EV's so had to wait its turn.
06 April 2025
Booked online Then I was rung to say to say that date there is no courtesy car available So changed date but then told car insurance costs 30 pounds a day ( this should have been mentioned on the website!)
06 April 2025
As i have said brilliant customer service and communication from staff making you feel welcome .
05 April 2025
Again, no issues. Received a courtesy phone call and text prior to collection and another post servicing informing me that the service was complete
04 April 2025
Everything was covered and I was kept informed of progress. Any issues were quickly and professionally explained and resolved by the team.
04 April 2025
Excellent communication all the way thru from Craig.
02 April 2025
Called in this morning
01 April 2025
completed work as requested
01 April 2025
Excellent service
01 April 2025
Staff at the reception desk was polite and very kind. Staff at the service desk was new to the job and the workshop poor service now twice with mistakes made.
31 March 2025
From the friendly lady on Reception to Sarah on Service the experience was efficient.
31 March 2025
Craige and Chris were excellent. They are very professional and are an asset to the company.
31 March 2025
Receptionist told me that she sent them an email and they will call me on Monday, but upto now, they have not called me. I wanted to ask them how the chip came about and why I was not told about it.
31 March 2025
In on time phoned, on job completion , no hassle on collection
30 March 2025
I was kept informed of progress
30 March 2025
The recall was done within a couple of hours and as I was waiting, I felt incredibly well looked after and was regularly updated.
30 March 2025
Speedy service whilst we waited
30 March 2025
high standard of work done on my car and helpful staff on service desk. it was rather expensive hence not 5 star
29 March 2025
All fine except I was charged for DPF regeneration error check and was told it couldn't be fixed and to drive for a while. But I'd already driven to London and back from Derby and the error still showed. You fixed it in the workshop before.
29 March 2025
Completed within the time frame mentioned, and was able to get me back out on the road faster than expected.
29 March 2025
Complimentary wash was not to the usual standard
29 March 2025
My car was in for a recall due to experiencing problems, was fitted in quickly and had a telephone update everyday. Very friendly and efficient customer care
28 March 2025
All services completed as expected
28 March 2025
The whole process was easy from start to finish
27 March 2025
The initial report was sent from the technician. Then the called me with the same information later that day. Communication was slow to keep me informed of what was happening. I had to call BMW on three occasions to find out when it would be ready.
27 March 2025
Craig on the service department was as always very professional and helpful
27 March 2025
Good to have phone call updates
26 March 2025
Not happy with customer service
26 March 2025
Everything went to plan, staff were polite & friendly.
25 March 2025
There were no courtesy cars or lifts to Derby offered. This service was available previously noting I have had BMWs for a number of years
25 March 2025
Car returned clean inside and out.
25 March 2025
I was given a full report emailed to me of the work completed
24 March 2025
I was given a 2 hour window for my MOT & my vehicle was ready on time
24 March 2025
Very good customer service
24 March 2025
Everything went schedule and the showroom was a very nice place to be.
24 March 2025
Good communication from Craig. Slight missed expectations with what was to be a £180 repair turning into £1500 for parts that I understand are routinely needed for when the pedestrian safety device raises the bonnet / awaiting comms for more work.
22 March 2025
Same as above and good service
21 March 2025
The customer service I received was great. I was called to keep me updated on the progress of the recall. Also, when I collected my car it had been washed and looked clean.
10 June 2025
The sales executive, Brad Godfrey, was extremely efficient and charming. The purchase and handover was seamless.